Terms of service

About these terms

These terms are between NuTea Limited, trading as Punjabi Labs, a company registered in Ireland with company number [company number, to be added] and registered office at [registered office address, to be added] (“we”, “us”), and the business that opens an account (“you”).

By creating an account, starting a trial or using the service you agree to these terms, our acceptable use policy and our data processing terms, which form part of this agreement. Our privacy policy explains how we handle personal data for which we are responsible.

The service

Punjabi Labs provides a voice and written-chat assistant that you add to your website. It answers visitors from the information you approve, collects their details and their enquiry, and sends these to you. You can step in and reply, and the assistant can say your reply to the visitor in their language (the “service”).

We may improve, change or add features. If we remove a feature that matters to you, we will give you reasonable notice.

For businesses only

The service is for businesses and professionals acting for their trade or profession, not for consumers. By signing up you confirm that you are doing so on behalf of a business and that you have authority to bind it.

Your account and the free trial

You must give accurate details, keep your sign-in secure and tell us straight away if you think someone else has used your account. You are responsible for what happens under your account.

Trial duration, voice allowance, payment-card requirements and expiry behaviour are provisional and will be published before sign-up opens. The intended eligibility rule is one trial per verified business and main website domain. No trial is activated through this preview website.

Plans, fees and payment

The plans, the voice minutes included in each and the prices are shown on our plans page when you sign up. Prices are in euro and exclude VAT, which we add where it applies.

Plans are paid monthly in advance, by card or another method we offer, through our payment provider. Your plan renews each month until you cancel. We will tell you at least 30 days before any price change takes effect for you, and you may cancel before it does.

If a payment fails we may pause the service until it is paid. Fees for the period you have paid for are not refunded when you cancel, except where the law requires it or where we have materially failed to provide the service.

Voice minutes, the hard stop and top-ups

Each plan includes a number of voice minutes a month. Written chat is included subject to fair use, meaning normal use for a business of your size. We do not offer unlimited voice.

When your included minutes are used up, the assistant stops taking voice calls and switches to a message form that still sends you every enquiry. We do not charge for extra minutes automatically. You may buy a top-up pack, and only then are extra minutes available. Unused included minutes do not carry over to the next month unless we say so when you buy.

The AI assistant and its limits

The assistant is an artificial-intelligence system. It can make mistakes, misunderstand speech, or answer in a way you did not intend, and quality varies from language to language. We tell you which languages we have tested by voice, and we do not promise equal quality in all languages.

The assistant gives information from what you approved and takes enquiries. It does not give legal, tax, medical, financial or other regulated advice, and you must not present it as doing so. It is not suitable for emergencies and must not be used to handle them.

You are responsible for the information you give it, for keeping that information accurate and up to date, for reading the enquiries it sends you, and for how you deal with them.

Your responsibilities

You agree that:

• you will use the service lawfully and follow our acceptable use policy;
• you will tell your website visitors that they are talking to an AI assistant, and you will not remove or hide the notice we show. You will also keep a privacy notice on your website that covers the assistant;
• you have the right to use the information you give us, and a lawful basis for the personal data the assistant collects for you;
• you will not use the assistant to collect special categories of personal data (such as health data) unless you have a lawful basis and have told us first;
• you will follow the rules of your own profession or sector.

Ownership

We own the service, its software, design and our trademarks. You own your information and your enquiries. You give us permission to use your information, only as needed to provide the service to you.

We may use anonymous, aggregated information about how the service is used to improve it. It will not identify you or your visitors.

Personal data

For the personal data of your website visitors, you are the controller and we are your processor. Our data processing terms set out what we do and form part of this agreement.

Confidentiality

Each of us will keep the other’s confidential information private, use it only for this agreement and share it only with people who need it and are bound to keep it private. This does not apply to information that is public without a breach, that the other side already had, or that the law requires us to disclose.

Availability and support

We work to keep the service running and will fix problems with reasonable care and skill. The service depends on other providers, such as the internet, your website and Google’s AI service, so we cannot promise that it will always be available or free from interruption. We may suspend the service briefly for maintenance. You can reach support at contact@punjabilabs.com.

Our promises, and what we do not promise

We promise to provide the service with reasonable care and skill and in line with the law. Apart from that, and as far as the law allows, we provide the service “as is” and do not promise that it will be error-free, that the assistant’s answers will always be correct or complete, or that it will bring you any particular result, such as more customers or sales.

Liability

Nothing in these terms limits or excludes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for anything else that cannot be limited or excluded by Irish law.

Subject to that, we are not liable for loss of profit, revenue, business, contracts, goodwill or anticipated savings, or for indirect or consequential loss, and our total liability to you for everything that happens in any 12-month period is limited to the fees you paid or owed to us for that period.

You are responsible for loss we suffer because you broke these terms or the acceptable use policy, or because of claims by third parties about the information you gave us or how you used the assistant.

Ending the agreement

You can cancel at any time from your account or by writing to contact@punjabilabs.com. Cancelling stops the next payment, and your plan runs to the end of the period you have paid for.

We may suspend or end your access straight away if you seriously or repeatedly break these terms or the acceptable use policy, if your use puts others or the service at risk, if you do not pay after a reminder, or if the law requires it. We will tell you why where we can.

When the agreement ends, we delete your account data as described in our privacy policy and data processing terms. Before it ends you can export your enquiries.

Changes to these terms

We may change these terms. We will tell you by email at least 30 days before a change that affects you takes effect. If you do not agree, you may cancel before then; if you keep using the service afterwards, you accept the new terms.

General

We may transfer our rights and duties under this agreement to a company that takes over the Punjabi Labs business, and we will tell you. You may not transfer yours without our written agreement. If any part of these terms cannot be enforced, the rest stays in force. These terms, with the documents they refer to, are the whole agreement between us about the service. Neither of us is responsible for a delay or failure caused by events outside our reasonable control. We may give you notices by email or in your account; you can give us notices at contact@punjabilabs.com.

Governing law

These terms are governed by the law of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute about them.