Product
Three systems. One engine underneath.
We do not sell a platform you have to learn. We build the specific automation your business needs, on top of an engine we have already proven in production.
Answered
38
Escalated
6
Median answer
1.2s
- 18:42delivery.windowAnswered
- 19:07price.bulkAnswered
- 21:15human.requestedEscalated
21:15 · escalation trail✦
- 0.0sCaller asks for a person
- 0.8sRaised in staff group
- 1.1sDelivered · 3 devices
- 24sReply spoken back, mid-call
Voice
Answering now
Answer every call, at any hour.
A natural-sounding assistant picks up, understands the caller, and handles the questions your staff answer twenty times a day. When the caller wants a person, it hands over rather than stalling them.
- Natural spoken conversation, not phone-tree menus
- Product, pricing, delivery and order questions
- Detects a request for a human and escalates instantly
- Staff reply by text; the assistant speaks it back mid-call
- Every call recorded in a private dashboard with outcomes
Website chat
“What’s the rate on a 5kg case?”
“€18.50 per 5kg — discounted over ten tonnes.”
“What’s the rate on a 5kg case?”
“€18.50 per 5kg — discounted over ten tonnes.”
Conversation
One brain
The same brain on every channel.
Website chat, WhatsApp, messaging — one assistant, one set of answers. Customers get identical information wherever they reach you, and nothing has to be maintained twice.
- Website widget matched to your brand, not a bolted-on box
- WhatsApp and messaging channels
- Answers grounded in your real catalogue and policies
- Captures enquiries and pushes them to your team
- Accents, mixed languages and half-finished sentences
Photo
Read from the image
- SupplierHarbour Fuel
- Date14 Mar
- Net€172.68
- VAT€39.72
- Invoice #1042 · Kilcarra Foods Ltd€1,840.00
- Emailed to accounts@kilcarrafoods.iePDF
Operations
Running the books
The back office, asked rather than typed.
Sales, purchases, invoices, payments, expenses. Staff describe what happened in plain language and the records get created correctly — with a confirmation step before anything is written.
- Around fifty recognised business actions
- Confirms before it writes; never guesses with money
- Receipt photo in, filled expense out
- Invoice PDFs generated and emailed to customers
- Works on a phone, in the middle of a working day
How it fits
It sits between your customers and your systems.
Nothing gets replaced. The automation listens on the channels you already have, and writes into the systems you already run.
Where it listens
The doors you already have
- Phone line
- Website chat
- Photos & PDFs
What it does
The part we build
- Understands the request
- Checks your real data
- Decides: act or ask
- Writes the record
- Escalates to a human
What it touches
The systems you already run
- Your books & invoices
- Orders & inventory
- Staff Telegram
- Customer email
- Your dashboards
Built like production software
Durable, not best-effort
Alerts retry automatically until they land. Nothing depends on one message getting through the first time.
Observable
Private dashboards show every call, action and delivery with timestamps and outcomes. You never have to take our word for it.
Safe by default
Anything that touches money or a customer is confirmed before it happens. The automation asks rather than guesses.
Rebuilt without downtime
We have re-architected a live production system into a clean plugin while it kept serving real customers. Nothing went dark.
Tell us the job that eats your week.
We'll show you what it looks like automated — using your real workflow, not a generic demo. If it isn't worth building, we'll say so.