Punjabi Labs builds intelligent assistants that answer phone calls, chat on your website, WhatsApp and Telegram, book appointments, capture leads, take orders and automate everyday business workflows — 24/7, in the languages your customers speak.
It answers.
Every customer gets an immediate, business-aware response — whether they call, message or visit your website.
“Good evening — thank you for calling. How can I help?”It books.
It checks real availability, books appointments, reservations and viewings, and handles confirmations, reminders and rescheduling.
“Reserved ✓ Thursday at 16:00. A reminder will reach you the evening before.”It sells.
It answers product and service questions, captures buying intent, takes orders where appropriate and moves qualified opportunities forward.
“That style runs small — shall I reserve the M for you? It's €189.”It automates.
Behind every conversation it can trigger the work that normally follows — updating records, sending notifications and alerting your team.
New booking → calendar updated · record created · team notifiedOne assistant. Every important channel.
Your customers should not have to adapt to your software. Punjabi Labs connects the same business intelligence to the channels they already use. Keep scrolling.
Phone & Voice
The busiest channel of all — and the easiest place to lose a customer. The AI receptionist answers incoming calls, understands natural speech and responds from your approved business knowledge.
- Answers calls naturally, in your customers' languages
- Captures details, books appointments, records enquiries
- Transfers or escalates to your team when human help is needed
Your Website
An intelligent assistant embedded directly into your website, in your brand's colours. It answers questions, explains services, captures enquiries and connects visitors to bookings and sales.
- Answers from your services, prices & policies
- Captures enquiries and recommends next steps
- Completes bookings without leaving the page
Where many of your customers already are. The same assistant continues the conversation there — enquiries answered, bookings confirmed, follow-ups sent at the right moment.
- Built on the official WhatsApp Business platform where applicable
- Confirmations, reminders, order updates & follow-ups
- Clean handover to your team inside the same chat
Telegram
A full bot for customer assistance, orders, status updates and notifications — with room for communities and custom workflows built around how your business runs.
- Customer assistants & order / status bots
- Alerts, notifications & broadcast updates
- Custom workflows designed for your operation
One assistant. Any industry.
Keep scrolling — example workflows showing how the same assistant adapts to four different kinds of business.
The Restaurant
A customer calls or messages mid-service. The assistant checks table availability, asks party size, records dietary notes and confirms — while your staff keeps cooking.
- Reservations with party size & dietary notes
- Menus & specials sent on request
- Confirmations — and staff see every booking
The Salon
Appointments checked against the real calendar, booked with the right stylist, reminded the day before — and rescheduled without a single phone call interrupting a client.
- Bookings matched to stylist & service
- Reminders sent before every appointment
- Rescheduling handled in the same conversation
The Clinic
Patients ask about availability and services, get approved information, and book from the live diary — with clear escalation whenever a question needs the clinical team.
- Slots offered from the practice's real diary
- Approved answers on services, fees & directions
- Escalation to staff when human attention is required
The Estate Agency
Property requirements captured, enquiries qualified, viewings booked into agents' diaries — and the agent alerted, even when the enquiry arrives at midnight.
- Budget & requirements captured conversationally
- Matched listings shared with enquirers
- Viewings booked, agents alerted automatically
Not a chatbot. A digital workforce.
Punjabi Labs connects conversation, automation and business systems — so your AI assistant does more than answer questions. It helps complete the work.
AI Voice Receptionist
Answers your phone calls with natural speech — enquiries, bookings, qualification and intelligent handover.
Website AI Assistant
A business-trained assistant on your site — customer questions, lead capture, bookings and sales support.
WhatsApp & Telegram
Automated conversations, confirmations, reminders, order updates and follow-ups — with human handover built in.
Bookings, Orders & Leads
Conversations connected directly to calendars, booking systems, orders and structured lead records.
CRM & Workflow Automation
The systems behind the business — CRM, spreadsheets, notifications, reports, follow-ups and internal workflows.
Monitoring & Handover
Performance tracked, unanswered questions fixed, knowledge improved — with clear rules for escalating to staff.
Every channel, one intelligence.
“It doesn't just answer your customers. It completes the work that follows.”
From first conversation to live assistant.
Four disciplined stages. Keep scrolling — each one opens for you.
Understand
“Before anything is built, we learn how your customers actually reach you.”
- Every customer conversation mapped — calls, chats, messages, walk-ins
- The questions your staff repeatedly handle, identified
- Missed-opportunity points found: after-hours enquiries, rush hours, holidays
- You receive a written Automation Map — yours to keep, whatever you decide
Build
“The assistant is built around your actual services, policies, systems and brand.”
- Voice, name and colours matched to your brand
- Connected to your catalogue, price lists and calendar
- Phone, website, WhatsApp and Telegram wired together as one system
- You approve everything before a single customer sees it
Test
“Before it meets a real customer, it is tested against the difficult ones.”
- Trained on your FAQs, policies and price lists
- Tested against real customer scenarios and edge cases
- Awkward cases rehearsed — refunds, complaints, exceptions
- Clear escalation rules: it knows when to call a human
Launch & Improve
“It goes live gradually — watched, reviewed and improved as real customers use it.”
- Deployed on what you already use — WordPress, Shopify, Wix or custom
- Conversations reviewed through the first weeks
- Weak answers corrected, business knowledge expanded
- A plain-language report on what it handled, every month
See what Punjabi Labs could automate for you.
Show us how customers currently contact you. On a short call, we'll walk through where AI voice, messaging or workflow automation could save time and capture more enquiries.
Request a Live Demo or write to us — contact@punjabilabs.comSix capabilities. One system.
Each capability stands alone or composes into one connected system — built around how your business actually operates. Keep scrolling: every one of them is shown working below.
AI Voice Receptionist
Your phone answered, understood and acted on — with escalation when a human is needed.
See it answer → Nº 02Website AI Assistant
A conversation on your website that ends in a real booking, not a contact form.
See it book → Nº 03WhatsApp & Telegram
Two channels, two genuinely different jobs — a booking, and an order under pressure.
See both → Nº 04Bookings, Orders & Leads
Real availability checked, the slot held, and a structured record created every time.
See the diary → Nº 05CRM & Workflow
What happens after the conversation — records, tasks, alerts and follow-ups.
See the workflow → Nº 06Monitoring & Handover
Boundaries respected, humans brought in, and the gaps corrected afterwards.
See the handover →AI Voice Receptionist
The phone is still the busiest channel in most businesses — and the easiest place to lose a customer. The voice receptionist answers incoming calls, understands natural speech, responds from approved business knowledge and captures the details that matter.
- Answers calls naturally, in the languages your customers speak
- Books appointments and records enquiries during the call
- Answers only from approved business information
- Escalates to your team the moment a question needs a human
Website AI Assistant
An intelligent assistant embedded directly into your website, trained on your business — your services, your prices, your policies. It answers questions, explains what you offer, captures enquiries and connects visitors to bookings and sales workflows.
- Trained on your products, prices, policies & FAQs
- Turns the conversation into a real booking, not a contact form
- Styled to your brand — colours, tone, name
- Hands over to a human when it should
WhatsApp & Telegram
Many of your customers already live on WhatsApp and Telegram; your assistant should too. Two channels doing two genuinely different jobs — a booking taken and reminded on WhatsApp, an order chased and escalated on Telegram.
- Built on the official WhatsApp Business platform where applicable
- Telegram bots for orders, status updates & alerts
- Booking communication, reminders & follow-ups
- Internal notifications when something needs your team
Bookings, Orders & Lead Capture
Customer conversations connected directly to your calendar, booking system, orders and lead records. The assistant reads real availability, completes the booking or order inside the conversation, and turns every enquiry into a structured record.
- Live calendar & availability awareness
- Reservations, viewings & orders completed in-conversation
- Every enquiry captured as a structured lead — name, contact, intent
- Reminders, reschedules & cancellations handled automatically
CRM & Workflow Automation
Conversations connected to the systems behind the business. The customer hangs up — and the work that normally follows a conversation runs on its own: the record, the stage, the task, the alert, the follow-up.
- Leads & records synced to your CRM or spreadsheets
- Notifications & internal alerts to the right person
- Follow-ups, reports & review requests automated
- Bespoke workflows designed around your operation
Monitoring, Improvement & Handover
An assistant is not installed and forgotten; it is stewarded. It knows where its knowledge ends, hands the conversation to a person with full context — and the questions it could not answer are reviewed and corrected afterwards.
- Clear, agreed escalation rules to your team
- Full conversation context transferred with every handover
- Unanswered questions identified and added to its knowledge
- A plain-language monthly report on what it handled
Uncertain where to begin?
Start with a short audit call. We map how customers contact you today and tell you — honestly — what is worth automating first.
Request the Audit CallWhat we can build.
Six demonstration systems you can watch running. Choose one below — or keep scrolling and they play in turn. As client deployments go live, verified case studies will be published here.
AI Restaurant Receptionist
A customer calls during service. The assistant answers, asks party size, checks the floor plan, records a dietary note, confirms the reservation — and the table simply appears on the staff screen.
- Reservations with party size & dietary notes
- Availability read from the live floor plan
- Staff see every confirmed booking without being interrupted
AI Salon Booking Assistant
A client messages for an appointment. The assistant identifies the service, matches it to the right stylist and duration, reads the real calendar, holds the slot and schedules the reminder — without interrupting anyone mid-client.
- Bookings matched to stylist, service & duration
- Availability read from each stylist's own calendar
- Reminders scheduled automatically before the visit
Website AI Sales Assistant
A visitor asks about a product. The assistant understands the requirement, recommends the option that actually fits, notices the buying intent, captures the details — and creates a qualified lead your team can act on.
- Answers from your real catalogue and prices
- Recommends the option that fits the stated requirement
- Captures a structured, qualified lead — not a raw form fill
WhatsApp Customer Service
Everyday service work on the channel customers already use — finding the booking, moving it, confirming the change. And when a question is genuinely outside its remit, it says so and hands the conversation to a person.
- Bookings found, changed and confirmed inside the chat
- Order and appointment updates sent automatically
- Clean handover to your team the moment one is needed
Telegram Order & Alert Bot
A bot built around your order system — status commands answered from real data, customers subscribed to live updates, and your operations team alerted the moment a delivery slips.
- Order & status commands answered from your system
- Customers subscribed to live delivery updates
- Internal alerts when something needs a person
Multi-Channel Business Assistant
An agency's enquiries arrive at all hours on every channel. One configured workflow gathers them into a single customer context, then completes the same business actions — whichever channel the enquiry came in on.
- Phone, website and WhatsApp handled by one assistant
- The details a customer gives build one working context
- The same bookings, records, alerts and handover rules apply
Example systems — demonstrations of what Punjabi Labs builds, not client case studies. Verified results will be published as deployments go live.
Your business belongs here.
Show us how customers reach you today, and we'll show you which of these systems fits — live, on a short call.
Request a Live DemoCraft, applied to intelligence.
Punjabi Labs is a specialist studio building practical AI systems — for businesses that want fewer missed enquiries, less repetitive work and better customer response.
Small, by choice.
Every system designed, reviewed and improved by people who know the account.
Practical, by principle.
We automate what genuinely helps — and keep humans in control of the rest.
Yours, by name.
One point of contact who has actually read the conversations and knows your business.
We began with a simple observation: most businesses lose customers in the moments no one can answer — the call during the rush, the enquiry at midnight, the question asked and never followed up.
Punjabi Labs builds practical AI systems for exactly those moments. We combine conversational AI, voice, messaging and workflow automation into systems designed around how each business actually operates — its services, its policies, its manner of speaking.
Our approach is simple: understand the business first, automate what genuinely helps, keep humans in control, and improve the system as real customers use it.
And despite the name — Punjabi Labs is built for businesses and customers everywhere. Our assistants are designed around the languages your customers actually speak, whatever those are.
Understand
How customers reach you today, and where enquiries are actually being lost.
Build
The assistant written around your services, policies and manner of speaking.
Test
Run against real customer scenarios — and the awkward ones — before launch.
Improve
Conversations reviewed, gaps corrected, capability extended month by month.
Craft
Every assistant is designed around one business and tested against real customer scenarios before it ever goes live.
Discretion
Your data, your customers and your numbers remain yours. We build on your accounts and keep clear boundaries around your information.
Control
The assistant works from approved business knowledge — and hands over to your team the moment a conversation needs a human.
Work with the studio.
We take on a small number of new builds at a time, so each one is done properly.
Start a ConversationLess than one employee.
No setup fees. Clear monthly pricing in EUR — scope agreed in writing before you commit.
Essential
“A business-trained AI assistant for your website — answering, capturing, handing over.”
The assistant- Website AI assistant, in your brand
- Trained on your services, prices & policies
- FAQ answers & lead capture
- Up to 500 conversations per month
- Captured leads handed to your WhatsApp
- Email support
Signature
“The full front desk — bookings, WhatsApp, Telegram and CRM connected to one assistant.”
Everything in Essential, plus- Appointment & order booking from your calendar
- WhatsApp automation — confirmations, reminders, follow-ups
- Telegram bot for orders & alerts
- CRM & spreadsheet sync
- Up to 2,500 conversations per month
- Monthly performance report
Bespoke
“For multi-location and multi-brand operations — designed around your requirements.”
Scale- Multiple websites, brands & locations under one system
- High-volume conversation capacity
- AI voice & telephone systems at scale
- Custom automations & integrations
- A dedicated account director
AI Voice Receptionist — available alongside any plan. Voice systems are quoted according to call volume, integrations and workflow requirements.
Questions, answered.
Can the AI answer phone calls?
Yes. The AI Voice Receptionist answers incoming calls, understands natural speech, responds from your approved business information, captures details and can book appointments during the call. Each voice system is configured for the business and quoted according to call volume, integrations and workflow requirements.
Can it make bookings or appointments?
Yes. Connected to your calendar or booking system, the assistant checks real availability and confirms bookings inside the conversation. Where a direct integration is not possible, it captures a structured booking request for your staff to confirm.
Does it work on WhatsApp and Telegram?
Yes. WhatsApp automation is built on the official WhatsApp Business platform where applicable — enquiries, confirmations, reminders, follow-ups and handover. On Telegram we build bots for customer assistance, orders, status updates and alerts.
Can it speak my customers' languages?
Assistants are designed around the languages your customers actually use, and can switch language mid-conversation. The exact language set is agreed during the build and tested before launch.
Will it work with my existing website?
Yes. The assistant is added to the website you already have — WordPress, Shopify, Wix or custom. You do not need to rebuild or replace anything.
Can it connect with my calendar or CRM?
In most cases, yes — common calendars, CRMs and spreadsheets are supported. Exactly what is possible depends on what your systems expose, so we confirm every integration during the Understand stage, before any commitment.
What happens when it doesn't know an answer?
It says so honestly, captures the question and the customer's contact details, and hands the conversation to your team. Unanswered questions are reviewed and added to its business knowledge, so coverage improves over time.
Can a customer reach a real person?
Always. Clear escalation rules are part of every build — the assistant transfers calls or hands over conversations to your staff according to rules you approve.
Is my business data kept private?
Your data is used only to build and operate your assistant. It is not shared with other clients or used for anything else, and access is limited to the people working on your account. We are happy to walk through data handling in detail on a call.
How long does implementation take?
It depends on scope. A website assistant is typically quick to launch; voice systems and deeper integrations take longer. You receive a realistic timeline after the audit call — before you commit to anything.
What if I exceed my monthly conversations?
The assistant keeps answering — it is never switched off mid-month. We review together whether the next tier fits better, and any overage is billed transparently at cost.
How does billing work?
Plans are billed monthly in EUR, with no setup fees. The exact scope, integrations and any voice quotation are agreed in writing before launch, so you know precisely what you are paying for before you commit.
See what it would handle for you.
On the demo call we walk through how your customers contact you today and show — honestly — where the assistant fits, before you commit to anything.
Request a Live DemoWhat could we automate for you?
Show us how customers currently contact you. We'll identify where AI voice, messaging or workflow automation could save time, capture more enquiries and improve response.
Monday – Saturday, 10:00 – 19:00 IST
Our assistants, of course, never close.